The Work
Every project here started with the same question: what does this system assume about its users, and where does that assumption break down?
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Students weren't comparison-shopping because the system never taught them they could.
Research and design addressing fragmented textbook purchasing at the University of Washington.
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Users trusted community-driven corrections more than platform labels, but only when the source was visible.
Values-centered design of three moderation features tested with real users on X.
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Three catastrophic failures in the account-linking flow meant users who needed 2FA most were the ones who couldn't set it up.
Sponsored study for Duo Security / Cisco identifying critical failures in the third-party account-linking flow.