Featured Works (WIP)
Research and design projects from grad school and industry.
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Students liked the bookstore but couldn't navigate the fragmented ecosystem around it — no single tool unified the journey from course registration to textbook in hand.
Two-quarter capstone with the University Book Store. Mixed-methods research with 16 hours of contextual inquiry, 25 surveys, and 21 intercept interviews led to an all-in-one textbook portal.
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Users trusted community-driven corrections more than platform labels, but only when the source was visible.
Values-centered design of three moderation features tested with real users on X.
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39% of users didn't know the feature existed. Of those who tried it, four out of six couldn't finish.
Sponsored study for Duo Security / Cisco identifying critical failures in the third-party account-linking flow.